The incident has been resolved successfully, and the impacted services are fully restored. Statements for July are completed and available. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0324571
Posted Nov 02, 2026 - 11:02 UTC
Update
Please be advised that statements for August and September have been updated and are currently available. Statements for July are in progress and should be completed and available by EOD today. Further updates will be provided as meaningful information becomes available.
Reference ID: INC0324571
Posted Oct 28, 2026 - 16:51 UTC
Monitoring
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0324571
Posted Oct 23, 2026 - 05:47 UTC
Update
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID:INC0324571
Posted Oct 22, 2026 - 07:49 UTC
Investigating
We are currently experiencing an issue affecting the automated generation and delivery of merchant statements. As a result, some merchant statements may be delayed or unavailable. Our technical teams are actively investigating and working to restore normal service as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.