The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Global Payments was remediating the situation. MIM Paysafe
Reference ID:INC0327197
Posted Oct 30, 2026 - 03:13 UTC
Update
Global payments technical teams continue to monitor cycle files and trailing activity. We have been informed that Merchant balancing will continue to flow as normal. Further updates will follow. MIM Paysafe
Reference ID:INC0327197
Posted Oct 29, 2026 - 11:44 UTC
Update
Please be advised that technical teams have completed additional files and have captured all remaining activity from 10/23 and 10/24. This activity will be included in the next cycle at 11:00 AM PT or the next available cycle that the processing bin is included on.
MIM Paysafe
Reference ID:INC0327197
Posted Oct 28, 2026 - 19:11 UTC
Monitoring
Our provider Global Payments implemented a solution and we are monitoring the impacted services. We have been informed that merchants should start seeing funds as early as Wednesday 10/28 MIM Paysafe
Reference ID:INC0327197
Posted Oct 27, 2026 - 16:15 UTC
Identified
Our provider Global Payments has identified the root cause and is working on implementing a solution. A special file process was created to push the impacted batches through to verified status for activity from 10/23 and 10/24. The batches will be picked up in the next available cycle. A special file will be processed for impacted activity for 10/25 and 10/26, on Tuesday, 10/27. Further updates will follow. MIM Paysafe
Reference ID:INC0327197
Posted Oct 27, 2026 - 08:24 UTC
Investigating
Our partner - Global Payments is investigating a potential issue with their services affecting funding for merchant integrated through TSYS We apologize for the impact this might have on your business. Further updates will follow.